Privacy Policy

Effective Date: 4 July 2025

Matrix Web Development ("we", "us", or "our") is committed to protecting the privacy of personal information provided to us by our clients, visitors, and website users. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information.

1. What Information We Collect

We may collect the following types of personal information:

Name, email address, phone number, business name, and job title
Website usage data (including IP address, browser type, pages visited, and time spent)
Any other information you provide to us during consultations, calls, or while using our services

We do not collect sensitive information unless required by law or with your explicit consent.

2. How We Collect Information

We may collect personal information through:

Our website contact forms or booking systems (e.g. Calendly)
Email and phone correspondence
In-person consultations
Analytics tools such as Google Analytics

3. Why We Collect Your Information

We collect your information to:

Provide and deliver our web development and support services
Contact you regarding project updates or inquiries
Improve user experience and website performance
Meet legal and regulatory obligations
Send updates or promotional material (only if you have opted in)

We do not sell, rent, or trade your personal information to third parties.

4. Disclosure of Your Information

Your personal information may be disclosed to:

Employees or contractors of Matrix Web Development directly involved in your project
Third-party service providers (e.g. hosting or payment platforms) solely for the purpose of delivering our services
Legal or regulatory authorities if required by law

All third parties engaged by Matrix Web Development are required to adhere to strict confidentiality obligations.

5. Storage and Security

We store personal information using secure digital systems with encryption, access restrictions, and regular backups. We take all reasonable steps to protect your data from misuse, interference, loss, or unauthorised access.

When your information is no longer required, we securely delete or anonymise it in accordance with applicable data retention laws.

6. Cookies and Tracking

Our website uses cookies and third-party tools (such as Google Analytics) to improve user experience and monitor website traffic. You may disable cookies in your browser settings; however, this may affect website functionality.

7. Access and Correction

You may request access to your personal information or request corrections if you believe the information we hold is inaccurate, incomplete, or out-of-date.

Please contact us at: info@matrixwebdev.com

8. Overseas Disclosure

We may use cloud-based platforms or software that store data in overseas servers. In such cases, we ensure all reasonable steps are taken to protect your information in compliance with the APPs.

9. Changes to This Policy

We may update this Privacy Policy at any time to reflect changes in law, business operations, or technology. The updated version will be posted on our website with a revised “Effective Date.”

10. Contact Us

For any privacy-related inquiries, complaints, or to access your information, please contact:

Matrix Web Development
📍 Sydney, NSW, Australia
📧 info@matrixwebdev.com